Refund policy

Effective Date: September 10, 2026

At Gloomy Games, we strive to provide a fair, transparent, and efficient shopping experience for collectible card games and TCG products. Due to market volatility, fraud risks, and the sensitive nature of collectible trading cards, our cancellation and refund policies vary depending on the item type. Please review our policy carefully prior to placing an order.

1. Single Cards ("Singles")

All sales of Single Cards are FINAL.

We do not accept returns, exchanges, or order cancellations for TCG Singles under any circumstances once an order has been placed.
Market values for single cards fluctuate rapidly; orders will not be canceled or refunded due to post-purchase price changes.
Please double-check card names, sets, printings, and quantities before completing your order.

2. Pre-Orders for Sealed Products

All Pre-Orders for Sealed Products are FINAL and CANNOT BE CANCELLED OR RETURNED.

When you place a pre-order, allocation and inventory are immediately secured with distributors on your behalf. Therefore, pre-orders cannot be canceled, amended, or refunded prior to or after release.
Pre-orders will not be canceled, refunded, or price-adjusted due to post-purchase market price drops or fluctuations.
Release dates and estimated shipping schedules are set by manufacturers and are subject to change without notice. Manufacturer delays or distributor allocation updates do not qualify an order for cancellation.

3. In-Stock Sealed Products

All sales of delivered products are FINAL. No returns or exchanges are accepted for any reason once an item has been shipped or delivered.

A. Pre-Shipment Order Cancellations Only

Requests to cancel an in-stock sealed order before shipment are subject to approval. Please contact us immediately at help@gloomygames.ca with your order number.
Once a shipping label has been generated or fulfillment processing has begun, the order cannot be canceled or modified.
Approved cancellations prior to shipping will incur a 10% Restocking & Processing Fee, which will be deducted from your total refund. This fee covers non-refundable payment processing fees charged by merchant service providers as well as inventory handling costs.

B. Strict No-Return Policy

Once an order has been picked up by or handed over to the shipping carrier, NO RETURNS, EXCHANGES, OR REFUNDS WILL BE ACCEPTED.
Packages returned to sender without authorization, refused at delivery, or sent back voluntarily will be rejected and/or held without refund.

4. Full Refunds & Store-Initiated Cancellations

Gloomy Games reserves the right to cancel any order or line item for a 100% full refund (with zero processing or restocking fees deducted) under the following specific store-initiated circumstances:

Inventory Discrepancies: If website stock levels were reflected inaccurately and an ordered item is unavailable or out of stock.
Pricing or System Errors: If an item was inadvertently listed with an incorrect price, description, or system error on our online storefront.
Store Discretion: Under special circumstances at the full and sole discretion of Gloomy Games management. Buyer-requested cancellations do not qualify under Section 4 and remain subject to the 10% fee under Section 3A prior to shipment.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received an incorrect item sent by Gloomy Games error:

Please contact customer support within 48 hours of delivery at help@gloomygames.ca with your order number and photo/video proof showing the shipping label, exterior packaging, and the damaged or incorrect item(s).
If Gloomy Games verifies a store fulfillment error or damage incurred during transit, we will provide a replacement, store credit, or refund at our discretion, including covering return shipping fees where applicable.

6. Fraud Prevention, Botting & Order Limits

To ensure fair access to product releases and prevent fraudulent activity:

Gloomy Games reserves the right to cancel any order flagged for potential fraud, identity mismatch, or suspicious purchasing behavior.
Orders exceeding stated household item limits (e.g., "Max 2 per customer") or detected as using automated purchasing software/bots are subject to immediate cancellation without notice.

7. Factory Defects & Pull Rates Disclaimer

All factory-sealed products are sold directly as received from authorized distributors and manufacturers. Gloomy Games does not guarantee pull rates, card distribution, or specific contents inside sealed packages.
Factory printing defects, miscuts, or missing contents inside factory-sealed packaging are the sole responsibility of the manufacturer (e.g., The Pokémon Company International, Wizards of the Coast, Konami). Customers must contact the respective manufacturer directly for defect resolution.

8. Shipping, Delivery Addresses, Customs & Carrier Liability

Address Accuracy & Modifications: Customers are solely responsible for providing complete and accurate shipping address details at checkout. Address modification requests must be submitted immediately to help@gloomygames.ca but cannot be guaranteed once an order enters processing. Gloomy Games is not liable for packages sent to incorrectly entered addresses. If a package is returned to sender due to an invalid address, re-shipping fees will apply, or a refund will be issued minus original shipping fees and the 10% processing fee.
Customs & Import Duties: For international orders, buyers are solely responsible for all applicable taxes, duties, and customs charges. If an international delivery is refused due to unpaid customs duties, any potential refund will be reduced by shipping charges, return transit fees, and the 10% restocking fee.
Carrier Delays: Shipping timelines provided at checkout are estimates. Gloomy Games is not liable for carrier delays, weather interruptions, or transit delays once a package is handed over to the courier.
Lost or Stolen Packages: Gloomy Games is not directly responsible for packages lost, stolen, or misdelivered after carrier delivery confirmation. Customers must file missing package claims directly with the designated shipping carrier. If assistance is required, please reach out to help@gloomygames.ca.

9. Fraudulent Returns & Chargebacks

Because Gloomy Games maintains a strict No Return Policy, any unauthorized return shipped back will be refused.
Attempts to submit fraudulent chargebacks or bypass store policy terms will result in a permanent ban from Gloomy Games and may be submitted for legal collection or reported to law enforcement.

10. Refund Processing Time & Severability

Once a refund is approved and processed by Gloomy Games, funds will be returned to the original payment method. Please allow 3 to 10 business days for your financial institution to reflect the credited amount on your account statement. For any inquiries regarding processed refunds, contact help@gloomygames.ca.
Severability: If any provision of this policy is found to be unlawful or unenforceable by a court or payment processor, that provision shall be severable and shall not affect the validity and enforceability of any remaining provisions.