Contact

Have a question about an order, pre-order release dates, or shipping? We’re here to help!

At Gloomy Games, customer support is handled directly to ensure you get fast, helpful, and accurate answers every time.

Get in Touch

  • Email Support: help@gloomygames.ca

  • Response Time: We aim to reply to all inquiries within 24 to 48 business hours (Monday – Friday).

Including Order Details

To help us assist you as quickly as possible, please include the following in your email:

  • Your Order Number (e.g., #GG-1001)

  • The Full Name and Email Address associated with your order

  • A brief description of your inquiry or photo/video attachments if reporting transit damage

Note on Shipping & Return Policies:

Before reaching out, you may find instant answers to common questions regarding delivery timelines, handling times, or pre-order terms by visiting our [Shipping Policy] and [Cancellation & Refund Policy] pages.