Politique d’expédition

Effective Date: September 10, 2026

Thank you for shopping at Gloomy Games. We are committed to delivering your trading card games, sealed products, and collectibles safely and efficiently. Please read our complete Shipping Policy below to understand our fulfillment processes, timelines, and liability limitations prior to placing an order.

1. Processing & Handling Times

Fulfillment and handling times vary based on whether an item is in-stock or on pre-order:

In-Stock Products: Orders containing in-stock items are processed and handed over to shipping carriers as soon as possible, with a standard handling time of 1 to 7 business days (excluding weekends and major holidays).
Pre-Order Products: Pre-ordered items will be shipped on or after their official manufacturer release date, once physical stock is in hand at our facility. Handling time for pre-orders is 3 to 5 business days following the official release date or receipt of stock from our distributors (whichever occurs later).
Combined Orders (In-Stock + Pre-Orders): If an order contains both in-stock items and pre-order items, the entire order will be held and shipped together once all items become available. If you require in-stock items to ship immediately, please place separate orders.
Multiple Pre-Orders with Different Release Dates: If an order contains multiple pre-order items with different release dates, the entire order will be held and shipped together on or after the latest product release date. Please place separate orders if you want items shipped as each product releases.

2. Order Modifications & Delivery Address Accuracy

Customers are solely responsible for providing complete, accurate, and deliverable shipping addresses at checkout (including unit/suite numbers and postal codes).
Address Modification Requests: If you need to update your shipping address, you must contact help@gloomygames.ca immediately. Address changes cannot be guaranteed once an order has entered fulfillment or after a shipping label has been generated.
Returned to Sender / Undeliverable Packages: Gloomy Games is not liable for orders shipped to incorrectly entered addresses. If a package is returned to us due to an invalid address, recipient refusal, or failure to pick up from a carrier access point, the customer is responsible for re-shipping fees. If a refund is issued instead, original shipping charges and a 10% restocking/processing fee will be deducted.

3. Shipping Methods, Rates, Tracking & Signature Requirements

Shipping costs are calculated at checkout based on package weight, dimensions, and destination.
Once your order ships, a tracking link will be sent to the email address provided at checkout. Please allow 24 to 48 hours for tracking updates to populate on the carrier's portal after receiving your shipping confirmation.
Signature Requirement: Gloomy Games reserves the right to require a direct signature upon delivery for high-value orders (e.g., orders exceeding $250 CAD/USD) or orders flagged for security review. If a signature-required package is returned to sender because the recipient failed to sign or pick up the package from the carrier, re-shipping charges or a refund minus shipping and the 10% processing fee will apply.

4. Distributor Delays & Manufacturer Allocation Changes

Release Date Adjustments: Official release dates for pre-order products are set by manufacturers (e.g., The Pokémon Company, Wizards of the Coast, Konami) and are subject to change without notice. Gloomy Games is not liable for manufacturer delays, product pushbacks, or street-date revisions.
Distributor Allocation Cuts: In rare instances where a distributor or manufacturer cuts product allocation below ordered quantities, Gloomy Games will fulfill orders in the chronological sequence they were received. Any unfulfilled portion of an order affected by distributor allocation cuts will be issued a 100% full refund with zero cancellation fees.

5. Carrier Liability, Delivery Proof, Lost/Stolen Packages & Freight Forwarders

Transit Delays: Delivery estimates provided at checkout are generated by shipping couriers and are not guaranteed. Gloomy Games is not responsible for transit delays caused by weather events, carrier volume spikes, strike actions, customs holds, or natural disasters once a package is handed over to the courier.
Proof of Delivery: Carrier GPS coordinates, delivery scan logs, photo confirmation, or recipient signature records indicating successful drop-off to the provided delivery address serve as conclusive proof of fulfillment by Gloomy Games.
Lost or Missing Packages: Gloomy Games is not directly responsible for packages lost or misdelivered by shipping carriers. If tracking indicates your package is stuck in transit or missing prior to delivery confirmation, please contact help@gloomygames.ca so we can assist in opening a carrier investigation.
Stolen Packages ("Porch Theft"): Gloomy Games is not liable for packages marked as "Delivered" by the shipping carrier that are subsequently stolen or missing from the delivery location.
Freight Forwarders & Third-Party Reshippers: Gloomy Games' liability ends completely once a package is confirmed delivered to a customer-provided freight-forwarding service, mail forwarding warehouse, or reshipper. Gloomy Games is not responsible for any damage, loss, missing items, or delivery issues that occur after a freight forwarder takes possession.

6. Transit Damage Claims & Package Inspection Protocol

All orders are packaged securely using protective bubble wrap and sturdy boxes designed for fragile collectibles.
If your package arrives physically damaged during transit, you must contact customer support within 48 hours of delivery confirmation at help@gloomygames.ca.
Claims for shipping damage or missing items must include clear photos and/or continuous video footage showing:
1. The carrier shipping label on the box;
2. The exterior condition of the shipping packaging prior to opening; and
3. The internal products and condition upon opening.
We strongly recommend recording a continuous unedited unboxing video when opening high-value packages. Failure to provide required photo/video proof within 48 hours of delivery confirmation may result in the denial of a transit claim.

7. International Shipping & Customs/Import Duties

For international orders shipped outside Canada, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Customs Fees & Taxes: Import duties, taxes, brokerage fees, and customs clearance charges are not included in the item price or shipping cost. These fees are the sole responsibility of the customer upon arrival.
Refused International Deliveries: If an international shipment is refused, returned, or abandoned due to non-payment of customs duties or taxes, any potential refund will be reduced by original shipping charges, return shipping costs, and a 10% restocking fee.

8. Contact Information

If you have any questions regarding our shipping processes, tracking your order, or filing a carrier claim, please contact our support team at help@gloomygames.ca.